Terms of Service
At Gorilla DJ, we aim to be the most efficient and helpful company within our marketplace and will do everything we can to assist any queries you have.
VAT is included on all purchases which means that the price you see is what you pay unless delivery charges are involved.
No items are supplied on a trial basis.
We accept all major credit and debit cards including Visa, Mastercard, American Express, Visa Electron, Solo, Delta and Switch as well as PayPal. There are no additional charges for using any of these cards. We reserve the right to ship to only the cards holding address. We can also accept cheques from either a business or personal kind but you will have to bear in mind we work on a basis of 10 working days from the cheque arrives to dispatch the goods.
If, using our currency selector, you have chosen to display our prices in Euros instead of UK Pounds; you will still be charged and invoiced in UK Pounds sterling as we do not accept foreign currency. At the point of payment, your card issuing bank will convert the amount paid in UK pounds to Euros using their current exchange rate. Please bear in mind our Euro display is a guide and that your bank exchange rate may be different to our online display and will reflect on your card statement.
We aim to keep our stock levels accurate but in the event that an item is ordered that we have not in stock we will contact you straight away.
Items that are shipped from Gorilla DJ are insured by our couriers.
Any delivery claims for either damaged on non-delivered items must be made within 7 days of the expected delivery date.
Terms which apply to mail order consumers as defined in the Consumer protection (distance selling) Regulations 2000.The consumer shall, subject to the terms set out in this clause, have the right to cancel on order within 7 working days from the day after the goods are delivered by the company provided we receive written notice of such cancellation.
If a consumer exercises his/her right to cancel, Gorilla DJ shall reimburse any payment made within 21 days from the date he/she gave such notice of cancellation. The consumer shall not be entitled to a repayment in the event that:-
* he/she does not take reasonable care of the goods pre or post cancellation. For the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and interconnects and the internal or external packaging is damaged in any way or the goods are marked, damaged or not in the same condition in which they were sold.
The consumer is responsible for the cost in returning any unwanted items.
Deposits to hold goods are non refundable.
The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").
The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
A) If a consumer exercises his/her right to cancel a Contract, Audio Visual Commodity Ltd shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:
A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
A2) the Goods are marked, damaged or not in the same condition in which they are sold.
These terms and conditions do not affect your statutory rights.
Gorilla DJ is the trading name of Audio Visual Commodity Ltd 'the company'.
Company Registration Number: 04819666
UK VAT Registration Number: 837428994
Enjoy complete peace of mind as Gorilla DJ offer a lifetime warranty with every flight carry case purchased. This warranty covers any part of the product which may incur a manufacturers defect* within the total time of your ownership!
Simply contact the retailer where purchased and they will offer a replacement** or free user replaceable part for your stand (proof of purchase may be required).
*Manufacturers defect meaning: A part of or a complete case that has a fault or defect due to the manufacturing process. Please note that the Gorilla Lifetime Warranty does not cover damage/faults due to excessive wear and tear or misuse however your retailer will be able to offer the parts needed but with a charge.
**Free replacements or parts will be at the retailers discretion and the item may need to be inspected or images provided before replacements/parts are given.
Please note: A postage charge will apply when parts/products are issued under warranty after 12 months of the purchase date.